Payment
We currently accept payments via credit card and PayPal. PayPal is free to sign-up and you can attach any credit card to your PayPal account such as Visa, Mastercard, Discover or American Express. Payments are instant with PayPal and orders are processed within 24 hours.
Your Privacy
At Finger Lakes Apparel we are committed to protecting your privacy. We do not sell, trade, or rent your personal information to others. We only use the information we collect about you to process orders and to provide support for our products. Please read on for more details about our privacy policy.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. We do not store your FULL credit card information EVER. Only the last 4 digits are used to process and fulfill your order, plus to notify you of your order status. Furthermore we WILL never disclose any payment or credit card information to any 3rd party.
Payment Protection?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts all of the information you enter before it is transmitted over the internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
Will Finger Lakes Apparels disclose the information it collects to outside parties?
Finger Lakes Apparel does not sell, trade, or rent your personal information to others.
Finger Lakes Apparel may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Finger Lakes Apparel, our users, or others.
Returns and Exchanges
The fastest way to request a return for a refund or exchange is to use the contact for or simply e-mail us at info@flxapparel.com.
We accept returns and exchanges of clean, unwashed, and unworn merchandise within 30 days of purchase for exchange of an item of equal or lesser value (less shipping costs).
When returning an item for exchange, please include the original packing slip. We also would appreciate it if you could include a brief description of the item and return. This could be a simple note stating what item you received, why you are returning it, and what you would like in exchange. If your address has changed please include that information as well. We are not responsible for lost or stolen packages, so you might want to add a tracking number to protect yourself from any shipping errors. Any price differentials will be charged/credited to your Credit Card or original form of payment (no cash refunds). Exchanges are typically processed on the next business day.
Ship returns to:
Finger Lakes Apparel
1290 Blossom Dr
Victor, NY 14564
Risk of Loss:
If an item is lost in shipping, the customer must cover the shipping costs of the goods. The Title of all goods transfer to the customer at the point of destination.
Your Consent
By using our Web site, you consent to the collection and use of this information by Finger Lakes Apparel. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Finger Lakes Apparel also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and Finger Lakes Apparel has no control or influence over their policies. Please check the policies of each site you visit for specific information. Finger Lakes Apparel cannot be held liable for damage or misdoings of other sites linked or otherwise.
Disputes
Any dispute relating in any way to your visit and purchases at flxapparel.com that can not be resolved without litigation shall be adjudicated in any state or federal court in Rochester, New York. This simply states that if you sue us (please don't), any legal action will take place within the Rochester, NY court system.
Questions and Feedback
If you have any questions or feedback related to our Privacy Policy, please Contact Us.
Tax
Tax is only charged when orders are being shipped to NY state.